FAQ

WHAT IS ULTRACELCIUS ICE PACK?

UltraCelcius ice pack is an alternative product that can be used as a substitute of ice cubes, made with modified formula using advanced cooling technology.

No.

Dry ice: the ice will evaporate into carbon monoxide so you can only use it once (disposable).

UltraCelcius ice pack: can be used for numerous times just by freezing it in the freezer (reusable).

  • It’s reusable, so it’s budget friendly
  • It has solid, strong packaging, which cannot be easily broken
  • It provides much cooler temperature than common ice cubes
  • It’s safe to use and environmentally friendly
  • Longer durability, up to 24 hours
  • Ability to freeze foods and melting ice
  • Ability to preserve at refrigerator and freezer temperatures 

Yes.

Ice cubes are made of water, but UltraCelcius ice pack is made using advanced technology so that it could absorb as much cold energy as possible and transfer it to the object you want to freeze.

UltraCelcius ice pack is also stuffed in a solid packaging, so it will not be easily broken.

HOW TO PROPERLY USE ULTRACELCIUS ICE PACK?

If it’s your first time using UltraCelcius ice pack:

You need to put the ice pack in a freezer for 2 x 24 hours until it’s perfectly frozen and the texture is as hard as a rock. After you take the ice pack out of the freezer, you can use it until 24 hours.

If you want to reuse the UltraCelcius ice pack:

You just need to put the ice pack back in the freezer for 12-18 hours until it becomes solid like ice.

To get maximum result, you’re suggested to use UltraCelcius ice pack in the cool box or cool bag. That way, the circulation of its cold energy can work better.

Yes.

You can use UltraCelcius ice pack in an outdoor area. However, the generated energy will evaporate to the open air and reduce its durability. For that reason we do not recommend it for usage in open air.

Make sure that UltraCelcius ice pack is not directly exposed to the sunlight.

Thanks to the advanced cooling technology on UltraCelcius ice pack, you can use our product to freeze liquid objects with the right ratio. However, we do not recommend direct use on liquid (without beverage container) for an excessive amount.

Yes.

You need to put the ice pack in the freezer for 2x24 hours before your first usage.

If you want to reuse it, you just need to put the ice pack back in the freezer for 12-18 hours.

UltraCelcius ice pack can remain frozen starting​ from 4 hours to upto 24 hours or even more, as long as it’s sealed perfectly.

Its durability depends on how many UltraCelcius ice pack you use, the object volume, and the dimension of your storage space. For more information on how to use and our products durability, please don't hesitate to contact us.

HOW DOES ULTRACELCIUS WORK?

The advanced technology on UltraCelcius ice pack allows it to freeze both solid and liquid objects and preserve their cold temperature as long as you use the right ratio.

  • Foods and beverages
  • Meats and fishes
  • Milk/breast milk
  • Vaccine
  • Etc.

We don’t recommend you to use UltraCelcius ice pack if the packaging is already broken.

However, if the packaging is somehow broken but there are no any leaks found, you can still use UltraCelcius ice pack.

We designed UltraCelcius ice pack’s bottle cap not to be easily removed, so that it could minimize the risk of bacteria contamination.

If your UltraCelcius ice pack is somehow broken, you can make a claim through our hotline call number on the Contact page.

UltraCelcius ice pack has received and a halal certificate from MUI. We also that’s our product at the Bogor Agricultural Institute tes to test the safety of our product. We assure you that our product is safe. If your UltraCelcius ice pack is broken and your foods are in contact by the liquid inside, please wash them with clean, running water immediately.

If the UltraCelcius ice pack’s liquid is swallowed in a very minimum amount, there’s nothing you have to worry about.

However, if there is some sort of side effects, please call the nearest hospital/medical clinic immediately.

Yes.

Thanks to our advanced technology, UltraCelcius sachet variant is available for hot usage. Please put the sachet into boiling water 5 minutes for hot usage.

However, we don’t recommend UltraCelcius ice pack’s bottle variant for hot usage because the bottles are not designed for hot  temperature boiling.